SmallBizGenius Analysis
Breazy is an online retailer specializing in vape products, including e-liquids, devices, and accessories. While some customers praise Breazy's wide selection, competitive pricing, and fast shipping, a significant number report issues with customer service, order fulfillment, and shipping costs, resulting in a mixed overall experience.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
3.5/10Many reviewers express dissatisfaction with Breazy's customer service, citing slow response times, lack of communication, and difficulty resolving issues. Several customers report not receiving responses to emails or phone calls, and some claim that customer service is "nonexistent" or that they were treated poorly when attempting to resolve order problems.
30 reviews mention thisShipping & Delivery
6.0/10Shipping experiences are mixed, with some customers praising fast delivery and others reporting significant delays. High shipping costs are a recurring complaint, with some reviewers stating that the shipping fee exceeded the cost of the product. Some customers also reported issues with orders not being fulfilled or shipped in a timely manner.
25 reviews mention thisProduct Selection
8.5/10Many reviewers appreciate Breazy's wide selection of vape products, including e-liquids, devices, and accessories. Customers highlight the availability of various nicotine levels and flavors, making it easy to find what they need. Some reviewers specifically mention the convenience of finding hard-to-find items on the site.
15 reviews mention thisOrder Accuracy & Fulfillment
4.0/10A significant number of reviewers report issues with order accuracy, such as receiving the wrong items or incorrect nicotine strengths. Some customers claim that Breazy failed to fulfill their orders or charged their cards without shipping the products. The inability to cancel orders once placed is also a point of frustration for some customers.
18 reviews mention thisPricing & Value
7.5/10Several reviewers mention Breazy's competitive prices and frequent discount codes as a major draw. Customers appreciate the deals and the ability to find products at a lower cost compared to local vape shops. The availability of mystery flavor deals is also mentioned as a positive aspect.
12 reviews mention thisWebsite Experience
7.0/10Some reviewers find Breazy's website easy to navigate and use, making it simple to find the products they need. However, a few reviewers mention experiencing technical issues, such as the website crashing or changes to the site display that made it harder to find product ratings.
8 reviews mention thisProduct Quality
7.0/10While some reviewers are satisfied with the quality of the products they receive, others report issues with defective vapes or starter kits that don't function properly. Some customers also mention receiving items that don't match the product description on the website.
6 reviews mention thisPros & Cons
What Customers Love
"Selection is gigantic!"
"Great deals"
"Fast shipping and great customer care"
"Such an easy site to navigate"
"I love that you offer so many nicotine levels all the other sites don't."
Common Complaints
"Used to be a great company to order from but now you cant even get a response to an email or get someone on the phone."
"Ordered in February 2026 and received the wrong item. After contacting customer service, they claimed they shipped the correct item—but sent the same wrong item again."
"SHIPPING COST was FAR too high!!! Paid more in shipping than for the product, which is outlandish."
"Never fulfilling order: I ordered something over the thanksgiving weekend, expecting there would be some delay in receiving the order, but they have been sitting on my orders for a whole week."
"Sent wrong item and will not own up to it or refund you!!!"
Common Questions About Breazy
Answers derived from customer review patterns
Is Breazy legit and trustworthy?
Breazy has a mixed reputation based on customer reviews. While some customers report positive experiences with fast shipping and a wide selection, a significant number of reviewers express concerns about order accuracy, customer service responsiveness, and difficulties with refunds. Some customers have even labeled the site a "scam" due to issues with order fulfillment and lack of communication. Potential buyers should weigh the potential benefits of competitive pricing and product variety against the risk of encountering order problems and poor customer support.
Based on 45 reviewsDoes Breazy have good customer service?
Customer service is a major point of contention in Breazy reviews. Many customers report difficulty reaching customer service representatives, with some claiming that emails and phone calls go unanswered. Others describe unhelpful or unresponsive support when attempting to resolve order issues or request refunds. While a few reviewers mention positive interactions with customer service, the overall sentiment suggests that Breazy's customer support is unreliable and often frustrating.
Based on 30 reviewsIs Breazy worth it for small business?
For small businesses, Breazy's inconsistent customer service and order fulfillment could pose a significant risk. While the competitive pricing and wide selection might be appealing, the potential for delays, inaccurate orders, and difficulty resolving issues could disrupt operations and damage customer relationships. Small businesses that require reliable and responsive suppliers may want to consider alternative options with more consistent track records.
Based on 15 reviewsWhat is Breazy's return policy like?
Information about Breazy's return policy is scarce in the provided reviews, but the experiences shared by customers suggest that returns and refunds can be challenging to obtain. Several reviewers report difficulties getting refunds for incorrect or defective items, even after returning the products as instructed. The lack of clear communication and the requirement for video evidence of defective products further complicate the return process.
Based on 8 reviewsWhy are Breazy's shipping costs so high?
Several reviewers complain about Breazy's high shipping costs, with some stating that the shipping fee exceeds the cost of the product. The reasons for these high costs are not explicitly stated in the reviews, but they appear to be a significant deterrent for some potential customers. Some reviewers speculate that the shipping costs are related to regulations or restrictions on shipping vape products.
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